Cancellation Policy

If you feel that you were charged a cancellation fee incorrectly, you can request a Cancellation Fee Waiver.Please mail us customercare@meteroncabs.com to know how you can request a Cancellation Fee Waiver.

Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach the pickup location.

You may be charged a cancellation fee if a booking request is cancelled within 5 minutes or later after driver accepts the booking request or if the driver has already arrived at the pickup location.

You may also be charged a cancellation fee if a driver cancels the booking after waiting at your pickup location for more than 5 minutes. However, the cancellation fee will not be charged if the driver is delayed in reaching the picking up location by more than 5 minutes from the shown ETA.

Cancellation fee amount and free cancellation time frame may vary depending on your city and cab category selected. You can also check the city wise cancellation fee for each cab category on our website. www.meteroncabs.com

Cancellation fee if charged will be added to the total bill amount of your next ride.

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